Refund & Cancellation Policy

1. Policy Overview

At Rayvotech Tools Inc. ("Rayvotech", "we", "us", or "our"), we strive to provide transparent, equitable billing terms for our developer studio, AI code synthesis pipelines, and edge hosting infrastructure. This Refund & Cancellation Policy governs all transactions processed on https://rayvotechtools.online and is structured in strict compliance with Stripe Merchant Terms and PayPal Buyer Protection guidelines.

2. Subscription Cancellation Rules

Cancel Anytime: You may cancel your active subscription at any time without speaking to sales or submitting tickets. Cancellation is performed directly inside your account dashboard under Account Settings > Subscription > Cancel Subscription.

Access Preservation: Upon cancellation, your subscription does not terminate immediately. Your workspace, connected custom domains, PostgreSQL databases, and build allowances remain completely active through the final day of your currently paid monthly or annual billing cycle.

Automatic Transition to Free Tier: At the expiration of your paid cycle, your account automatically downgrades to our Free tier. Your existing project code and exported zip archives remain accessible; however, advanced AI model access and database capacities are scaled to standard Free tier limits.

3. 14-Day Initial Subscription Refund Guarantee

We offer a 14-day refund policy on your initial subscription purchase (Starter or Pro plans) under either of the following conditions:

1. Documented Technical Defects: You experienced persistent platform bugs, failure of the WebContainer sandbox to boot, or inability of the compiler to emit valid source code, and our technical support team was unable to resolve the issue within seventy-two (72) hours of notification.
2. Low Credit Consumption: You evaluated the platform but consumed fewer than fifteen percent (15%) of your total monthly build credit allocation within the first fourteen (14) days of your initial purchase date.

Exclusions: Initial subscription refund requests submitted after fourteen (14) calendar days from the transaction date are strictly non-refundable.

4. Recurring Subscription Renewals

Monthly subscription renewals are billed automatically to your designated payment method on file on each monthly anniversary date. Recurring monthly renewals are non-refundable once processed.

Annual Subscription Reminders: For annual subscription agreements, Rayvotech transmits an automated billing notification to your registered email address thirty (30) days prior to the renewal date. Annual renewals may be cancelled up to forty-eight (48) hours following renewal if zero build credits have been consumed in the new billing term.

5. Build Credit Top-Up Packs

Build credit packs purchased as standalone top-ups power real-time AI compute, token inference, and memory bandwidth across frontier model providers (OpenAI, Anthropic, Google).

• Consumed Credits: Because compute costs are incurred immediately upon AI AST compilation, credit packs are strictly non-refundable once any credits from the pack have been consumed.
• Unused Credit Packs: If you purchase a credit top-up pack by mistake and consume 0 credits, you may request a 100% refund within seven (7) calendar days of the transaction timestamp.

6. Plan Upgrades & Prorated Adjustments

Upgrades: When upgrading to a higher subscription tier mid-cycle, Stripe calculates a prorated charge reflecting the remaining days in your billing period and immediately provisions your expanded build credit allocation and enhanced database resources.

Downgrades: Downgrades take effect at the conclusion of the active billing cycle. No partial refunds or mid-cycle prorated reimbursements are issued for downgrades.

7. Dispute Resolution & Chargebacks Protocol

If you observe an unrecognized charge on your billing statement, we ask that you contact our billing team directly at billing@rayvotechtools.online before filing a formal bank dispute or PayPal claim. Most billing inquiries and duplicate charge anomalies are resolved in your favor within twenty-four (24) business hours.

Consequences of Chargebacks: When a bank chargeback or dispute is filed without prior communication, our payment gateway automatically freezes the associated workspace and unpublishes hosted custom domains until the financial institution concludes its inquiry.

8. How to Request a Refund

To submit an eligible refund request under this Policy, email our billing department with the following details:

• Your registered Rayvotech account email address.
• The Invoice Number or Stripe/PayPal Transaction ID (available in Settings > Subscription).
• A brief description of the technical defect or cancellation rationale.